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SHIPPING INFORMATION

  • Koto Tea ships from Kyoto, Japan to most countries worldwide by DHL Express courier service (there are currently delays and suspensions to the regular postal mail network due to the COVID-19 virus)
  • We offer a simple and fair flat rate for shipping depending on the region. We can ship to any country within the DHL network – Please enter your address in the checkout to determine shipping rates and availability to your location. (*Unfortunately we cannot currently ship to Russia or China)
  • PROCESSING TIMES : Typically 1-3 business days after receiving order
  • SHIPPING TIMES : Typically 2-4 business days to major countries and cities

PLEASE NOTE:

  • Koto Tea does NOT collect any local duties, taxes or fees on international orders.
  • For countries that apply sales taxes and/or customs duties (esp. European countries), if applicable, those charges will be payable to local authorities before delivery.

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